About Avant
Avant is Australia’s largest medical defence organisation. With an objective to be the business and career partner of its members, Avant provides:
• Medico-legal protection and risk management advisory services.
• Support, advice and legal representation in the event of a claim or complaint.
• Health insurance products.
• Education, research and training programs.
• Various other insurance products spanning cover of medical practices, income, life, disability and travel.
• Advocacy representation for its members collectively where it can make a difference.
Avant has over 80,000 members, annual premiums of $280m, 470 staff and net assets of over $1billion.
Avant is a member owned organisation. Its core objective is to support, protect and defend its members.
About the Role
This role has responsibility to manage the support and analysis of the Doctors’ Health Fund's (DHF) systems, processes and requirements with a view to improving efficiency and recommending system controls and protocols.
This role is tasked with a deep understanding of the way the Fund’s systems, processes and procedures interact, as well as relevant industry developments and ensuring issues impacting the fund are planned for and solutions adapted in conjunction with the Strategy and Innovation team.
The principle purposes of the position are to:
• Assist the application support function to ensure users can perform their jobs
• Continuously review DHF systems (HAMBS, e5, Sugar CRM, website, mobile app etc) for 'best fit' for the Fund
• Assist in the upgrade processes for all DHF systems
• Lead and assist with implementation of projects and initiatives
• Work with internal and external partners to develop, communicate, verify, and test desired functionality changes
• Develop and maintain understanding of customer and business needs
• Gather requirements and help build and document specifications for development / configuration
• Train and develop the Business Systems Analyst resources and nurture their professional development
Key Accountability for the role includes:
1. Manage and meet expectations of internal and external stakeholders related to the delivery of strategy and effective use of systems and technology
2. Assist in business, process and efficiency analysis
3. Participate actively in the strategic direction of our systems and technology
4. Ensuring systems are compliant, functional and up-to-date
5. Contribute to personal and team development
To be successful you will have:
• Successful track record (min. 5 years) in business and/or process analysis
• Insurance or Financial Services background (beneficial)
• Experience using the HAMBS and e5 Workflow system (ideal)
• Working knowledge of Microsoft operating systems and desktop software
• Intermediate to advanced knowledge in MS Excel
• Excellent verbal and written communication skills
• Ability to analyse and interpret business needs
• Well-developed organisational and time management abilities
• Business analytics and reporting
• Stakeholder management
• Continuous improvement orientation
• Well-developed interpersonal and relationship building skills
At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.
